Thank you for shopping with Ursula Unbound. We aim to provide high-quality products that meet your expectations. However, if you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
We accept returns only in cases where the product arrives damaged or defective. If you receive a faulty or damaged item, please contact us within 1-3 days of receiving your order to initiate a return. We will assist you in resolving the issue promptly.
2. Return Process
To return a damaged or defective product, please email us at [email protected] with your order details, including your order number and photos of the damaged or defective item. Once we confirm the return eligibility, we will provide instructions on how to proceed.
3. Refunds
Refunds will be issued for damaged or defective items only. Since we offer cash on delivery (COD) as the only payment method, refunds will be processed in cash. Once the return is received and inspected, we will arrange for the refund to be processed.
4. Non-Returnable Items
Please note that if the product is not damaged or defective, we do not accept returns or offer refunds. We encourage you to carefully review your order before confirming your purchase.
5. Shipping Costs
For eligible returns, we will cover the cost of shipping for the return of defective or damaged products. If the product is returned for any other reason, the customer will be responsible for return shipping fees.
6. Processing Time
Once we have received and inspected the returned item, the refund will be processed within 1-3 days. You will receive a notification once your refund has been processed.
7. Contact Us
If you have any questions or need assistance with a return, please reach out to us at [email protected]. We are here to help!